Service

Get your data into details with expert guidance

Getting started with details doesn’t mean starting from scratch. We migrate your existing data — spreadsheets, royalty statements, catalog exports, or full databases — into a clean, structured setup inside details.

With over 15 years of hands-on migration experience and hundreds of projects completed, we know how to make the process smooth and predictable.

To help your team get productive from day one, we also offer personal training sessions — online or on-site (travel costs apply). Sessions can be recorded for future reference.

Migration and training are billed hourly. Support packages can be used to reduce these costs, and we generally recommend starting with one during onboarding.

Direct access to our team — plus 24/7 help from detailsGPT

Some questions are easiest to solve in a quick conversation. You can reach our team directly at label_team@details.eu (Labels & Royalties) or booking_team@details.eu (Booking), depending on your setup.

For everyday questions and immediate answers, our Help Center and detailsGPT, our in-app assistant trained on the details platform and its documentation, are available 24/7.

Human support time is billed by the minute. All support packages apply to personal support services and can be used flexibly based on your needs.

Automate your workflows and connect details to your ecosystem

Automations are a core part of how we build and evolve details. We continuously improve recurring workflows across the platform for all clients.

If your setup requires something more specific — a tailored data flow, a custom sync, or a dedicated export — we can design and build it with you.

The same applies to integrations. Using structured APIs and robust data connections, we make sure details works seamlessly with your existing tools — from accounting systems and storage platforms to distributors and partners.

If a feature benefits many clients, we typically cover the cost. If it’s specific to your operation, we’ll provide a clear quote and proceed once approved.

Let us handle your royalty accounting — end to end

If your focus is A&R, releases, or artist relations, we can take care of the royalty backend for you. Working with our in-house experts and, where appropriate, trusted partners, we manage the full operational workflow inside details.

This typically includes catalog and metadata preparation, contract and share setup, income and cost imports, royalty calculation, statement delivery, and reporting — always with your review and sign-off.

We don’t issue payments on your behalf, but we make that step as straightforward as possible by preparing clean, auditable outputs for your payment process.

Royalty services are billed as regular support time. Because this is part of our weekly work, we operate efficiently and with predictable effort.

A typical setup involves importing your metadata, configuring contracts and distribution accounts, and aligning workflows with your team. Required time depends on catalog size and contract complexity.

Need something specific? We can build it.

If you’re missing a report, filter, workflow, or feature that would make your operations smoother, let’s discuss it.

For truly niche requirements, we’ll prepare a clear quote based on the programming effort involved. If a feature has broader value across our client base, we may choose to develop it at our own expense — something we’ve done many times before.

Offer royalty services under your own brand — powered by details

If you plan to offer royalty accounting as part of your own service portfolio but don’t want to build and maintain the underlying technology, we can support you.

We’ve worked with several partners to set up white-label solutions based on details, tailored to their business model and client structure.

Share your vision with us, and we’ll outline what’s feasible, how the setup would work, and what the associated costs would be.